Privacy Policy & Terms of Service

1. Data controller

The data controller for the purposes of the GDPR is:

Signava, MB
V. Nageviciaus g. 3
Vilnius, LT-08237
Republic of Lithuania
Email: privacy@signava.expert

2. What data we collect

We collect two distinct categories of personal data:

• Website visitors: contact form submissions (name, company, email, message) and basic analytics data (pages visited, approximate location, device type).
• Research participants: data volunteered during interviews, focus groups, or surveys conducted as part of a commissioned study (e.g. opinions, demographic details, recorded or transcribed responses).

3. How we use data

Website enquiry data is used only to respond to your message and, where relevant, to prepare a proposal. Research participant data is used solely for the analysis purposes defined in the relevant study, and is anonymized or pseudonymized in client-facing deliverables unless a participant has given explicit, informed consent to be identified.

4. Legal basis for processing

We rely on the following legal bases under Article 6 GDPR:

• Consent — for research participants taking part in interviews, focus groups, or surveys.
• Contract — for processing necessary to deliver a service a client has commissioned.
• Legitimate interest — for responding to website enquiries and basic site analytics.

5. International data transfers

Signava, MB is registered in the EU, while a portion of our research fieldwork is conducted in Indonesia. Where personal data collected during fieldwork in Indonesia is transferred into our EU-based systems, we apply appropriate safeguards consistent with GDPR requirements for transfers involving countries outside the European Economic Area, including contractual protections with fieldwork partners and minimization of identifiable data wherever possible.

6. Storage & security

Personal data is stored on access-controlled systems, encrypted in transit, and retained only for as long as necessary to fulfil the purpose it was collected for — typically the duration of a project plus a limited retention period for record-keeping, after which it is securely deleted or fully anonymized.

7. Data sharing

We do not sell personal data. Research participant data is never shared with a commissioning client in identifiable form without explicit consent — clients receive anonymized findings and aggregated analysis. Data may be shared with trusted processors (e.g. secure cloud storage providers) strictly under data processing agreements, or where required by law.

8. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Lithuanian State Data Protection Inspectorate (VDAI)

To exercise any of these rights, contact us at privacy@signava.expert.

9. Cookies

Our website uses only essential cookies required for basic functionality, and, where enabled, privacy-conscious analytics to understand aggregate site usage. We do not use third-party advertising trackers.

10. Terms of Service

Governing law: These terms, and any engagement with Signava, MB, are governed by the laws of the Republic of Lithuania. Any disputes fall under the jurisdiction of Lithuanian courts unless otherwise agreed in a signed client contract.

Currency & invoicing: All fees are quoted and invoiced in EUR unless a specific engagement contract states otherwise.

Confidentiality: All client information shared with Signava, MB is treated as confidential. Non-disclosure agreements are available on request and standard for corporate engagements.

Intellectual property: Unless otherwise agreed, final research deliverables (reports, findings decks) become the property of the commissioning client upon full payment. Signava, MB retains rights to its underlying research methodology, templates, and tools.

Liability: Signava, MB provides research and analysis in good faith based on information available at the time of the engagement. Liability for indirect or consequential losses is excluded to the fullest extent permitted under Lithuanian law.

Payment terms: Unless otherwise specified in a project agreement, invoices are due within 14 days of issue.

11. Contact

Questions about this policy or our terms can be directed to:

Signava, MB
V. Nageviciaus g. 3, Vilnius, LT-08237, Republic of Lithuania
privacy@signava.expert